Getting started
How do I sign up?
Go to https://app.xebu.ai/signup and sign up with your email or your Google account. Tell us your business name and type, pick your first pass, and you're in. It's free forever and needs no credit card.
How do I design my first pass?
Open Passes and choose a stamp card or a membership. Pick a colour, upload your logo, set the reward and how many stamps it takes, then press Publish. The preview shows how it will look in Apple Wallet and Google Wallet as you type.
How do customers get my pass?
On Passes, press Share QR to download your counter QR code or print a ready-made A5 standee. Customers scan it with their phone camera and add the pass to Apple Wallet or Google Wallet in one tap. No app to download.
Staff and scanning
How do I add staff?
Go to Settings, then Staff, and add their name and email. They log in at app.xebu.ai with "Log in with a code by email" and only see the Scan page: they can add stamps and redeem rewards, nothing else.
How do I remove a staff member?
In Settings, press Remove access next to their name. They're logged out straight away. Press Give access back if they return.
How do I add a stamp or redeem a reward?
Open Scan and point the camera at the customer's pass, or type the 6 characters under its QR code. Press Add stamp, or Redeem when a reward is ready. Made a mistake? Press Undo within 2 minutes.
Why does it say "Already stamped"?
To stop double stamps, a pass can get one stamp every 10 minutes. The owner can still add one with "Add anyway".
Plans and billing
Is XeBu really free?
Yes. The Starter plan is free forever, not a trial: one pass type in Apple Wallet and Google Wallet, basic customisation, and community and email support.
How do I upgrade to Standard?
Go to Settings, then Plan & billing, and press Upgrade to Standard. You pay AED 250 a month by card through Stripe, and your plan switches as soon as the payment goes through.
How do I change my card, get an invoice or cancel?
In Settings, then Plan & billing, press Manage billing. You can update your card, download invoices or cancel. If you cancel, you keep Standard until the end of the month you've paid for.
Your account
I forgot my password. How do I get in?
On the login page, choose "Log in with a code by email" and enter your email. We'll email you a 6-digit code. If you signed up with Google, use Continue with Google.
How do I log out?
On a laptop, press Log out at the bottom of the menu. On a phone, open Settings (top right) and press Log out.